FAQ

    What Is a Tracking Number & Where Can I Find It?

    A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking.

    Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. If not, please contact your shipper or online shop.

    When will my tracking information appear?

    Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. In general, once the shipment has reached our facility, a tracking event will appear.

    Why is my tracking number/ID not working?

    Please make sure you entered the correct tracking number in the correct format: Check for minimum length of 5 characters, and if there are any special characters in your input. Tab, comma, space and semicolon are understood as separators between several tracking IDs.

    If your tracking ID is not working, please contact your shipper or online shop.

    Any advice for a first time shipper?

    We understand that shipping for the first time can feel overwhelming. To help you have a smooth and successful experience, here are some key tips:

    1. Know Your Cargo:

      • Take the time to understand the size, weight, and type of goods you’re shipping. This will help you choose the right shipping method, whether it’s air freight, ocean freight, or other services

    2. Choose the Right Service:

      • We offers a variety of shipping options tailored to different needs. Whether you’re looking for the fastest delivery or the most cost-effective solution, we can help guide you to the right choice based on your timeline and budget.